This guide explains how to reset a frozen Moto G5 or Moto G5 Plus. If your phone is unresponsive or unresponsive, we're here to help. The Moto G is a good phone, but it's not perfect. Problems and problems sometimes arise. If so, follow our quick steps instead of calling customer service or heading to the store for help.
Unlike older Moto G phones, the Moto G5 Plus has a premium design. And while it looks great, that means you can't remove the battery to reset a frozen or unresponsive phone.
A quick reboot will fix almost all minor Moto G5 issues, as well as some major issues. However, a restart is not always an option. Sometimes the phone becomes completely unresponsive. So if your phone is frozen, here's how to get it working again.
How to restart a frozen Moto G5
Every phone that doesn't have a removable battery has some sort of "hard reset" or hard reboot option . As a reminder, this on your phone.
On some devices, you have to hold multiple buttons, but Motorola has made it easy. If your phone is not working properly or if it is frozen, just press and hold the power button until it restarts. It's so easy.
After pressing the power key for about 10 seconds, the Moto G will automatically vibrate, shut down and restart to normal operation. If it's really frozen, you might have to hold down for 20 seconds. It works even when the screen is black, frozen, or completely off. This should fix almost all minor issues.
Once done, the device will reboot and go through the usual boot process. Again, this anything from your phone. It's just a forced restart.
In some situations, your phone will restart in maintenance, recovery, or safe mode. Use the volume up/down keys to scroll through the list of options, then press the power button to select one from the list. Scroll down to restart and press the power button to select it and restart your Moto G5.